FAQs
Shipping And Delivery
Is my order confirmed?
You will receive an email and an sms on order confirmation. Please contact our helpdesk (bahaar.creation@gmail.com or message on +91-9391123948) if you are unsure.
When will you ship my order?
We normally ship all orders within 7 business days. Final delivery time will vary based on location.
When will my order get delivered?
Transit and delivery time may vary depending on your location and the ordered items.
How much do you charge for delivery?
We offer free shipping pan India.
How can I track my order?
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our help-desk immediately. Drop us an email at bahaar.creation@gmail.com or message on +91-9391123948 (10 AM - 6 PM, Monday to Saturday).
How do I place Bulk Orders?
You can place bulk orders by visiting us at our Giftings page or by contacting us via bahaar.creation@gmail.com or message on +91-9391123948 (10 AM - 6 PM, Monday to Saturday).
I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?
Unfortunately, invoices are mandatory due to Government regulations.
I have received a damaged product, what should I do?
In the event that you receive a damaged product, please immediately reach out to us on bahaar.creation@gmail.com within 24 hours of delivery and we will resolve the issue to your satisfaction. Make sure to record an unboxing video as proof of damage, without this the process can't be taking ahead. Please ensure that packaging of the received product is intact with you for return/replacement.
Returns & Exchange
How do I cancel an order?
For cancellation contact us immediately via bahaar.creation@gmail.com or message on +91-9391123948. Cancellations will be considered only if the request is made immediately or 2 hours after placing the order. However, the cancellation request may not be entertained once the order status in process of being made or shipped.
What is the time period for receiving a refund?
Refunds are processed within 7 business days of receipt of returned products in its original packaging. The refund period is inclusive of the time that is taken for completing the refunds process by Bahaar Creations but excludes any delays that may arise through the bank or card issuers, or the total shipment time with regard to cheque refunds.
How will I obtain a refund?
All refunds (excluding cash payments) will be carried out through the same method of transaction used while purchasing the products. For instance, if you use a credit card to place the order, the purchase amount will be refunded to your credit card. Refunds for payments made through cash will be carried out either by an Account Payee Cheque in the name of the customer (stated as “billing name” at the time of purchase), or an online bank transfer through NEFT to the bank account of the customer.
I have still not received any refund to my banking account. Why?
For orders placed through prepaid methods, the amount will be credited to your card or bank account. All refunds get processed and a transaction number is allotted after which the amount will be credited to your bank account within a period of 7 business days. Please get in touch with us on +91 9391123948 or for additional queries, mail us at bahaar.creation@gmail.com.
Payments & Cupons
What payment methods are accepted?
We accept payment through the following methods: Credit/Debit cards, and Internet Banking & UPI.
Do you offer COD?
At present we don’t have cash on the Delivery option available.
What is the procedure of applying a discount coupon on the order?
After clicking on “View your Cart”, you will be redirected to the “Proceed to Checkout” page. Above that particular option, there will be a tab called “Do you have a coupon?” You can key in the discount or coupon code in that tab and avail the offered discount.
My coupon code is not functioning. What shall I do?
In such cases, our Customer Care Team will be glad to serve you. Just contact us on bahaar.creation@gmail.com or message on +91-9391123948